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Recruitment’s technology revolution

Carolyne Burns, managing director of software company Expr3ss!, discusses how technology is changing the way we approach recruitment


We’re in the midst of a constant tech revolution where new developments are shaping the way we tackle the everyday aspects of our lives. Whether it be artificial intelligence all the way through to the internet of things, we’re using new technologies to improve the efficiency and simplicity of our day-to-day.


Human resources and recruitment are no different. We’re constantly seeing new platforms implemented into agencies and businesses to help them overcome industry issues. But what are the issues we’re facing and is technology really the answer?  


One issue that’s shadowing not only recruitment but all types of businesses is how we will adapt to the newly found working schedule. There’s no arguing the 9-5, 40-hour work week is slowly coming to an end. The days where a team would be made up of company employees who all live within close proximity of each other are slowing down. Instead we’re seeing people demand more flexibility, we’re seeing people wanting to work remotely and we’re seeing more people wanting to work for themselves.

Hundreds of millions of people around the world fall under the category of “self-employed” or “freelance”, meaning they aren’t officially employed by a company but can work on behalf of that company for periods of time, whether that be on a project by project basis or monthly with the option to take on outside work. Alibaba vice president, Gao Hongbing, predicts this category will make up for 20% of the world’s workforce within a decade and platforms such as LinkedIn have already recognised this growing market and introduced its ProFinder feature to help match freelancers with projects that will suit their skill base.


So what does this tell us? Well, with a rise of talent working on a project by project basis, businesses are going to experience a higher staff turnover rate. With a higher staff turnover rate, it’s going to become more critical that companies are on boarding skilled workers who will quickly adapt and suit the team they’ll temporarily be joining - technology can help us here.


Expr3ss! is a platform that enables customers to efficiently identify cultural fit as well as skill levels throughout the hiring process. This is done by getting all job applicants to complete their proprietary online survey, proven in the field to be highly predictive of success in role. Then using an expert algorithm, each applicant’s responses are analysed against benchmarks developed from the company’s own successful employees. This quickly determines whether they have the best skills, attitudes and cultural fit for the company.


They see resumes having no correlation with the way people actually perform in the workplace and the same with interviews. The Expr3ss! platform allows hiring managers to quickly identify which applicants will be suitable long before reading a CV.


So there’s one example of how we can use technology to shorten the process of churning through the large pile of CV’s and quickly finding a candidate who will suit and adapt to a team, however that’s only one part of a very long process which is employing someone.


Each year in Australia for example, 15% of the 11.9m strong workforce change jobs. That means if everyone was to offer two referees, it would amount to nearly three million reference checks, which although essential is a real time issue for businesses. Another service that has come to the table in recent years is Xref, with its proposition to save clients time and money by significantly reducing the time spent on chasing references.


The cloud-based platform offers a faster and more accurate collection of candidate feedback and takes away the human error in reference checking, which is more common than many companies would realise. Recruiters or hiring managers simply need to put a request for a reference into the Xref interface and it is sent directly to the candidate who in return provides the details of their referees. An email is then sent directly to the referees to provide feedback online at a time that suits them, from there the Xref platform analyses the referee responses to provide a full detailed report on the candidate in question.


There will always be scrutiny that surrounds technology advancements in recruitment, just like all other industries, as people will always appreciate having a human element to their experiences. However, if efficiency continues to rise and businesses continue to save money then the implementation of technology is inevitable.


Pictured: Carolyne Burns, managing director of Expr3ss!


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